Story by TRICARE
Walk-in service is ending at TRICARE Service Centers in the U.S. by April 1, 2014.
- TRICARE Service Centers are customer service outlets that are operated by our regional contractors.
- They are usually located in military hospitals and clinics.
- Because our overseas areas are unique, walk-in service at TRICARE Service Centers in all overseas areas will continue.
To get your questions answered in the U.S., you’ll no longer walk-in during limited hours. Instead:
This change does not affect any TRICARE benefits or health care services.
Why the Change?
Since the first TRICARE Service Center opened in the mid 1990’s, we’ve seen a shift in how you get information. With today’s technology, anything you can do at a TRICARE Service Center can be done online or over the phone.
Our goal is to improve the services that you prefer to use. This change in walk-in service will save an estimated $250 million over the next five years, letting us invest in the services you want instead of those you don’t use.
To visit a TRICARE Service Center in the U.S. through March 31, 2014, select your region to find one near you:
Disclaimer: The appearance of hyperlinks does not constitute endorsement by the Department of Defense of this website or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation sites, the Department of Defense does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of this DoD website.
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